RedSkySM provides information management tools for every aspect of the Mobility Services industry from customer service, sales, operations, dispatch, finance and management reporting. RedSky is able to integrate closely with external systems for clients as well as service partners.
While RedSky’s design makes use of and also sets general industry standards and norms, it recognizes the need for local configurability to accommodate individual company requirements. Its modular design anticipates the areas that require customization without the need for hard coding changes.
RedSky screens are organized into tabs which allow the user to navigate to distinct areas of the program. Once in a screen, RedSky utilizes sections which can be expanded to provide detailed access to data.
The comprehensive Move Management modules document all the vital information required by every stakeholder involved in a relocation starting from initial inquiry to survey scheduling, pricing, quote production, operational scheduling, forwarding, invoicing and final delivery.
RedSky employs a flexible Activity Management module which uses a business rules engine to automate workflow for various roles within the company. For example, the business rules may be programmed so that when a relocation for a specific corporate account reaches a specific stage; the billing person is prompted to invoice the file. While the basic rule set closely follows FIDI FAIM requirements, the module allows complete flexibility in prompting work flow for any rule and any role within the company.In addition, RedSky’s system of Notes facilitates the creation of user-generated follow up actions which appear under the Follow Up section of its Activity Management Module.
RedSky provides an extensive operations module which facilitates the communication of customer requirements into operational workflow. It includes a comprehensive operations planning module where resources such as crews, materials, vehicles, and equipment may be allocated. Custom modules allow the automated calculation of crew payrolls based on hourly or incentive-based systems. The warehouse management module offers storage location tracking integrated to Voxme Software’s handheld bar code systems. Custom modules are available for customs bonded storage tracking.
RedSky is equipped with a full featured, integrated pricing, job costing, accounts payable and invoicing package. RedSky integrates fully with most modern accounting General Ledger systems such as Great Plains, Sage, Solomon, and Navision. RedSky has full integration with UniGroup’s systems providing detailed accounting and settlement information for US Van Line shipments for United and May flower.
RedSky has a built in Digital File Cabinet which supports any file type (pdf documents, Word, Excel, photos, e-mail messages, etc.) This provides instant access to scanned and saved documents relating to each Service Order. Each document can be “checked” for access by one or more stakeholders in the relocation. For example, an invoice document could be checked into the Account Portal (for view by corporate accounts) but not for Customer Portal access (for view by the transferee).
RedSky has the ability to dynamically generate any business form including bills of lading, manifests, letters of instructions, quotes, order documents, operational work tickets, etc. If the fields are collected in RedSky, they can be output into any format required.
Management reporting is a key strength of RedSky. Along with hundreds of formatted reports; RedSky also has a powerful data extract capability which allows the user to extract any set of fields into an Excel spreadsheet.
RedSky users can “link” their files dynamically when they have a role in a relocation. Linked files have private and public data areas. Public data elements are dynamically synchronized so that double key entry is eliminated.
Non-RedSky user agent partners can be issued passwords to RedSky which allow them edit and/or read access to the relevant relocation files in which they have a role. RedSky has data integration capabilities in order to provide data interchange between partner and client systems.
RedSky’s file structure starts with a Customer File which contains the high level information regarding a relocation. Any number of Service Orders can be related to that Customer File including Pet Shipments and Relocation Services like Visa/Immigration Support, Home Search, Orientation, etc. Relocation milestones are managed through the Activity Management module and the Digital File Cabinet provides a powerful way to share relevant relocation related documents with key stakeholders.